The WebOps Support Specialist is a technical and client-facing role delivering exceptional service, hands-on execution, and operational discipline across a portfolio of web clients. Reporting to the Director of Project Management, this position sits at the intersection of client service and communication,  internal communication and operations, upselling and scope management, and technical execution using AI. 

Client Service & Communication - You are a trusted, responsive point of contact for assigned clients, building strong relationships through clear communication, proactive outreach, and a consistent white-glove service standard. You translate technical concepts into plain business language, anticipate client needs before they surface, and ensure clients always know the status of their work. You also support smooth client onboarding and look for opportunities to grow existing relationships.

Internal Communication & Operations - You manage a high-volume workload with discipline, prioritizing across competing requests and proactively flagging blockers, updates, and handoffs to the right people internally. You maintain ticket queues, follow established SOPs, and contribute to refining team processes over time. Time is recorded daily.

Upselling & Scope Management- You analyze incoming requests, help build accurate estimates for fixed-fee projects and SOWs, and scrutinize scope to prevent overages. You ensure all work is captured, billed correctly, and aligned with contract terms and hour caps.

Technical Execution Using AI  - You handle hands-on technical tasks, including HTML/CSS updates, CMS page builds, content migrations, QA, and code deployments, actively applying AI tools to execute work efficiently. You contribute to team best practices around AI utilization and assist with larger development and hosting migration projects as needed.

This role is for someone equally comfortable in client conversations and working across multiple CMS platforms, and who sees AI not as a shortcut but as a capability to build on. At Fruition, you'll have the opportunity to learn and grow professionally across disciplines, working alongside senior strategists, developers, and AI practitioners on real client work.

Job Description

1. Client Service & Communication Excellence

• Client Relationships: Build and maintain strong, long-lasting client relationships by understanding and anticipating their unique needs and objectives. Develop a deep understanding of our client's businesses to provide strategic insights and recommendations.
• White-Glove Service Delivery: Provide a "best-in-class" service experience. Ensure that all client interactions are professional, empathetic, and solution-oriented.
• Communication Standards: Communicate quickly, clearly, and frequently. Ensure clients never have to wonder about the status of their requests.
• Proactive Client Engagement: Maintain a consistent rotation of outreach to assigned clients, providing valuable recommendations to enhance their digital presence. Identify and address opportunities such as resolving ADA compliance issues, updating outdated plugins/modules, improving site performance, and implementing security best practices.
• Technical Advocacy: Act as a trusted advisor to clients, translating complex technical concepts into actionable business insights.
• High Availability & Responsiveness: Maintain a consistent and reliable presence for clients, managing expectations effectively while ensuring urgent needs are addressed with priority and precision.

2. Internal Communication & Operations

• Manage a high-volume, fast-moving workload with operational discipline, prioritizing effectively across competing requests, and contributing to streamlined internal processes that make the team faster without sacrificing quality.
• Problem-solve with a proactive and solution-oriented approach.
• Develop meeting agendas, minutes, and action items for your client and internal strategy meetings.
• Facilitate day-to-day communication and provide clarity on assigned projects/tasks between internal team members and clients.
• Facilitate smooth onboarding and managing new clients.
• Promote the expansion of business with existing clients and develop new business opportunities.
• Record your time on a daily basis.

3. Upselling & Scope Management

• Budget Management: Actively monitor client budgets. Identify potential overages early and proactively alert the Director of Project Management and clients to ensure financial alignment.
• Strategic Allocations: Assign the appropriate internal or contractor resources to tickets based on skill set, budget constraints, and project priority to ensure the most cost-effective execution.
• Revenue Protection: Scrutinize ticket scopes and estimates to prevent "scope creep" and ensure that all work performed is accurately captured and billed.
• Contract Alignment: Ensure that all resource allocations and technical tasks align with the specific terms and hour caps defined in client service agreements.
• Estimating: Analyze new and existing work to help build accurate technical estimates for smaller fixed fee projects and/or larger Statements of Work (SOWs).

4. Technical Execution Using AI

• Technical Execution: Execute technical tasks utilizing AI that do not require a Senior Developer, including:
  • Understanding and updating HTML and CSS
  • Using AI tools to perform development-level work — building pages, writing and editing code, and solving technical problems independently
  • Adding/updating site content and assisting with content migrations
  • Complete marketing development requests
  • QAing code functionality and completing further development, if needed
  • Managing code deployments for completed tickets after passing QA and client UAT
  • Assisting with the work of larger web development projects as needed
  • Assisting with hosting migration projects, including stakeholder communications, technical coordination, and high-level migration planning and execution
• Rigorous QA: Participate in the Quality Assurance process, ensuring "zero-defect" handoffs before client UAT.

Required Key Skills and Education 

Education: Bachelor's degree in a STEM or related field, or an equivalent combination of education and hands-on experience.

Experience: Minimum 4 years of agency-side experience in project management, web development, or a related discipline, with direct exposure to the full web/software development lifecycle.

Client & Communication Skills

• Proven ability to build and maintain strong client relationships at all levels
• Clear, confident communicator who can translate technical concepts into plain business language
• Comfortable presenting to and negotiating with clients on scope, timelines, and budgets
• Responsive and professional across all client and internal interactions

Technical Skills

• Proficiency in HTML, CSS, and CMS platforms
• Hands-on experience with web QA, code deployments, and content migrations
• Demonstrated ability to apply AI tools to technical execution and workflow efficiency
• Working knowledge of web performance, ADA compliance, security best practices, and plugin/module management

Project & Operational Skills

• Strong organizational skills with the ability to manage multiple concurrent requests and priorities
• Experience building accurate estimates and scopes of work for fixed-fee and SOW-based engagements
• Ability to identify and prevent scope creep, monitor budgets, and align work to contract terms
• Collaborative team player who can also work independently with minimal direction

Soft Skills

• Strong problem-solving instincts with a proactive, solution-oriented approach
• Adaptable and composed in a fast-moving, high-volume environment
• Self-starter with a consistent, reliable presence for both clients and internal teams

A criminal background check is required for this position.

Fruition Benefits Summary

• Work/Life Balance – opportunities for flex schedule and remote work
• Flexible Paid Time Off Policy 
• Health insurance, including medical, dental, and vision (partial employer-paid medical)
• Life insurance, short- and long-term disability, and supplemental voluntary benefits
• 401(k) with company match
• Parental Leave
• Sabbatical 
• Ongoing training and development
• Employee social and fundraising events

Salary Range 

• $55,000 - $80,000 total annual on-target earnings (base salary plus bonus), commensurate with experience, skills, education, and/or training.

Anticipated Date When Job Opportunity is Closed or Filled:  July 2026

Fruition | fruition.net | Linkedin | Instagram | Denver, CO 

The Mid–Level to Senior-Level Paid Media Specialist is a core contributor on Fruition's Digital Marketing Team, responsible for managing paid media campaigns end-to-end across multiple clients and channels. This role sits at the intersection of hands-on execution and strategic thinking: you'll own campaign performance day-to-day while also bringing data-driven recommendations, a cross-channel perspective, and a proactive voice to client conversations and internal planning.

The ideal candidate is analytically sharp, platform-fluent, eager to keep pace with a fast-moving industry, and ready to grow into a senior leadership track.

Job Description

1. Campaign Strategy & Execution

• Develop and lead comprehensive paid media strategies and campaigns for multiple clients simultaneously, from brief creation through launch, optimization, and reporting.
• Set up and manage campaigns across paid channels, including Google Ads, Performance Max, Microsoft/Bing, Facebook, Programmatic, LinkedIn, Pinterest, Twitter, and Reddit.
• Ensure all campaigns have measurable, trackable goals in place before launch.
• Manage daily, monthly, and lifetime campaign budgets with accuracy and accountability.
• Execute ongoing optimizations based on performance data, client goals, and platform best practices.

2. Performance Analysis & Reporting

• Monitor and analyze account metrics, including keyword conversion rates, bid performance, impression share, quality score, and budget pacing.
• Utilize internal and external tools to compile monthly performance reports and quarterly business reviews.
• Track, analyze, and communicate key takeaways, trends, and ongoing opportunities for improvement to both clients and internal teams.
• Research and monitor market trends, benchmarks, and the competitive landscape to inform strategy.
• Seamlessly use Google Analytics and Google Tag Manager to ensure campaigns have proper tracking in place (GA certification is a plus).

3. Client Partnership

• Serve as a subject matter expert in client meetings and calls, demonstrating a clear understanding of each client's business context.
• Work closely with account management to ensure paid media activity aligns with the client's broader goals.
• Identify and surface opportunities to grow advertising investment and expand retained work.
• Ensure processes are followed and proactively resolve roadblocks before they affect client outcomes.

4. Collaboration & Growth

• Support and collaborate with cross-functional team members to build integrated, cross-channel campaigns.
• Monitor industry changes and translate them into actionable recommendations for clients and the team.
• Continually develop expertise in existing and emerging paid media platforms, tools, and technologies.
• Contribute to internal team discussions, thought leadership, and knowledge-sharing efforts.

Required Key Skills and Education 

Education: 

• Bachelor's degree in Marketing, Communications, Business, or a related field — or equivalent professional experience.
• Google Ads certification required; GA4 certification and additional credentials (Meta Blueprint, LinkedIn Marketing Labs) strongly preferred.

Experience: 

Minimum 3 years of digital agency experience is strongly preferred. Candidates who have managed multiple client accounts simultaneously across diverse industries, business models, and budget sizes will be prioritized. Comfort navigating competing client priorities, tight turnarounds, and cross-functional agency teams is a meaningful advantage in this role.

Platform Expertise

• Expert-level proficiency in Google Ads across all campaign types: Search, Display, Shopping, YouTube, and Performance Max.
• Deep Meta advertising expertise across Facebook and Instagram, including advanced audience targeting, creative testing, and Conversions API implementation.
• LinkedIn Ads experience across Sponsored Content, Message Ads, Dynamic Ads, and Lead Gen Forms.
• Working knowledge of additional paid channels such as Microsoft/Bing Ads, Pinterest, Programmatic, Reddit, or Twitter/X is a plus.

Analytics & Measurement

• Strong proficiency in Google Analytics 4, platform-native analytics dashboards, and third-party attribution tools.
• Solid understanding of conversion tracking, pixel implementation, and attribution modeling across platforms.
• Experience building and maintaining reports and dashboards in Google Looker Studio; proficiency in Google Sheets for data analysis and budget planning.

Campaign Management & Optimization

• Demonstrated expertise in campaign optimization, including bid strategy management, audience segmentation and refinement, and creative performance analysis.
• Ability to manage multiple client accounts and campaign budgets simultaneously, with strong attention to detail and budget pacing.
• Experience with A/B and multivariate testing to continuously improve campaign performance and ROI.

Communication & Collaboration

• Excellent written and verbal communication skills, with the ability to translate complex performance data and strategies into clear, actionable insights for clients and internal stakeholders.
• Comfortable presenting in client meetings, monthly reviews, and quarterly business reviews.
• Strong cross-functional collaboration skills; able to work effectively with account management, creative, and analytics teams.

A criminal background check is required for this position.

Fruition Benefits Summary

• Work/Life Balance – opportunities for flex schedule and remote work
• Flexible Paid Time Off Policy 
• Health insurance, including medical, dental, and vision (partial employer-paid medical)
• Life insurance, short- and long-term disability, and supplemental voluntary benefits
• 401(k) with company match
• Parental Leave
• Sabbatical 
• Ongoing training and development
• Employee social and fundraising events

Salary Range 

• $65,000 - $95,000 total annual on-target earnings (base salary plus bonus), commensurate with experience, skills, education, and/or training.

Anticipated Date When Job Opportunity is Closed or Filled:  July 2026

Fruition | fruition.net | Linkedin | Instagram | Denver, CO